State Farm® Insurance Agent Steve Cronin
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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Greg Collins
July 10, 2025
1
out of
5
rating by Greg Collins
"This has been the most frustrating experience I’ve had with any insurance agency. Steve Cronin’s office increased my premium by 31.8% year-over-year—with no added benefits and no clear explanation. Worse, I was never notified in advance about this significant hike. When I inquired, I was given a list of vague excuses and told to blame State Farm, rather than being offered a clear, accountable answer. The agency appears to take no ownership of the policies they sell or the service they provide. After challenging the increase and choosing not to move forward, I’m now being harassed and threatened with collections for $70.22—an “auto-renewed” policy with "updated terms". I explained that I never received any renewal notice with the new rate, nor their "updated terms". Their response was to cite a changes in their cancellation policy—one I was never made aware of. I requested evidence that the renewal document was sent directly to me. However, based on Steve Cronin’s own documentation, the materials were mistakenly sent to my mortgage company instead. The entire experience feels misleading, disorganized, and opportunistic. I cannot recommend this agency based on how they’ve handled what should have been a simple, transparent process. UPDATE: Multiple representatives from Steve Cronin’s agency have acknowledged over email that there was a processing error related to the policy renewal. However, despite these admissions, the agency continues to pursue payment and has threatened to send the $70.22 balance to collections. This is on a policy they hiked by 31.8% year-over-year."
Diego Quiroz
July 7, 2025
5
out of
5
rating by Diego Quiroz
"Littleton has the best team ever, Raquel is fantastic! Any time that have needed help or just needed her to clarify policies she has been the most helpful."
We responded:
"Thank you, Diego, for your feedback! It's great to hear that Raquel has been so helpful in clarifying policies for you. We're here to assist whenever you need us. "
Megan Ringquist
July 4, 2025
5
out of
5
rating by Megan Ringquist
"Very helpful staff!"
Alie Green
July 2, 2025
5
out of
5
rating by Alie Green
"State Farm are the best!"
We responded:
"Thank you for your thoughtful review, Alie! It’s always our goal to provide clear, professional, and friendly service, and we’re so glad to know we delivered. We appreciate your trust in us!"
Jane Stern
June 27, 2025
5
out of
5
rating by Jane Stern
"Brandi made replacing my recently totaled car a breeze- friendly, efficient , and helped make a potential stressor non existent"
We responded:
"Thank you for taking the time to leave such a wonderful review! We’re lucky to have customers like you and are always here whenever you need us! "
Phillip Robbins
June 20, 2025
5
out of
5
rating by Phillip Robbins
"Steve’s agency is always very responsive and works to get us the best coverage for our situation."
We responded:
"You’re the best, Phillip! We love helping amazing clients like you, and we truly appreciate you sharing your experience with us. "
Jenna Bedford
June 19, 2025
5
out of
5
rating by Jenna Bedford
"Brandy is sunshine in a bottle + Rob is so beyond helpful. We love this team!"
We responded:
"Thank you, Jenna, for your kind words! We're so glad to hear that Brandy and Rob have made a positive impact on your experience with us. We appreciate your support and look forward to continuing to serve you. "
jeffrey fairlee
June 18, 2025
5
out of
5
rating by jeffrey fairlee
"Great service!"
We responded:
"Thank you, Jeffrey, for your kind words and the 5-star rating! We're glad to hear that you had a great experience with our service. If you need anything else, feel free to reach out."
Buddy Christ
June 16, 2025
5
out of
5
rating by Buddy Christ
"Always a great experience! No matter the problem or questions they are there. I highly recommend to anyone looking."
We responded:
"Thank you, Buddy Christ, for your kind words and recommendation! We're glad to be there for you whenever you need us. Your support means a lot to our team."
Cheryl Emmal
June 14, 2025
5
out of
5
rating by Cheryl Emmal
"Brandi was very nice. Extremely friendly and of course I'm happy because my insurance is going down."
We responded:
"Thank you, Cheryl, for sharing your experience with Brandi. It's great to hear that you found her friendly and that your insurance costs are decreasing. We appreciate your feedback and look forward to continuing to serve you."
Sharra Bennett
May 27, 2025
5
out of
5
rating by Sharra Bennett
"Braquel and Rob have both been extremely helpful. They have made my experience very smooth and effortless ."
We responded:
"Thank you, Sharra, for sharing your experience with us. It's great to hear that Braquel and Rob were able to assist you effectively. We appreciate your feedback and look forward to continuing to serve you. "
Sharon Kermiet
May 27, 2025
5
out of
5
rating by Sharon Kermiet
"Always great service from this office!"
We responded:
"Thank you, Sharon, for your kind words and for choosing us for your insurance needs. We're happy to know that our service meets your expectations. We look forward to serving you in the future!"
Matthew provenzano
May 20, 2025
5
out of
5
rating by Matthew provenzano
"Steve and his office have been easy and wonderful to work with. Steve saved me a significant amount of money on both homeowners and car insurance. We are very pleased."
We responded:
"Thank you, Matthew, for your kind words and for sharing your experience. It's great to hear that you found working with Steve and the team easy and that we could help you save on your insurance. We appreciate your trust in us and look forward to continuing to serve you. Take care!"
Larry Potts
May 20, 2025
5
out of
5
rating by Larry Potts
"Braquel was awesome. She answered all of my questions and was able to help me change a few things so that we are covered!!! Thank you so much!!"
We responded:
"Thank you, Larry, for sharing your experience with us. We're glad to hear that Braquel was able to assist you effectively and ensure your coverage needs were met. If you have any more questions or need further assistance, feel free to reach out."
Amber Exum
May 19, 2025
5
out of
5
rating by Amber Exum
"Good support received :)"
Amy Skeats
May 16, 2025
5
out of
5
rating by Amy Skeats
"Brandy went above and beyond for me. I can’t express enough how amazing she was in a traumatic incident for me."
We responded:
"Thank you, Amy, for sharing your experience with us. We're glad to hear that Brandy was able to support you during such a challenging time. Your feedback means a lot, and we'll be sure to pass along your kind words to her! "
Toni Spinuzzi
May 15, 2025
5
out of
5
rating by Toni Spinuzzi
"I cannot say enough about Braquel Reed! I was lost as a new homeowner and how to navigate the process of procuring a Homeowner's Policy. I was about to work with an independent insurance broker to get a cheap and minimal policy but due to her expertise, professionalism and follow-up I not only remained with State Farm but expanded my coverage! I will be a loyal Braquel/State Farm customer for life."
We responded:
"Thank you, Toni, for sharing your experience with us. It's great to hear how Braquel's expertise and professionalism made a difference in your journey as a new homeowner. We're grateful for your loyalty and look forward to continuing to serve your insurance needs!"
Colten Bedford
May 14, 2025
5
out of
5
rating by Colten Bedford
"They are a great team that always takes care of my wife and me. They are super fast on getting back with quotes and answering questions. Highly recommend"
We responded:
"Thank you, Colten, for your kind words and for recommending us. We're glad to hear that you and your wife have had a positive experience with our team. If you ever need anything else, feel free to reach out."
Chris
May 12, 2025
5
out of
5
rating by Chris
"I’ve been working with Steve Cronin and his insurance team for roughly 10 years. They are very professional, knowledgeable and responsive. I highly recommend!"
We responded:
"Thank you, Chris, for your kind words and for being with us for the past decade. We're glad to hear that you've had a positive experience with our team. Your recommendation means a lot to us!"
Randy Kippes
May 12, 2025
5
out of
5
rating by Randy Kippes
"As always, this State Farm Agency has always been efficient and effective in making the necessary changes. The lady helping me today was exceptional!"
We responded:
"We’re so glad to hear you had a great experience! It’s our pleasure to serve you, and we appreciate your kind words. Thanks for being part of our insurance family! "
Kimberly Collins
May 9, 2025
5
out of
5
rating by Kimberly Collins
"Everyone at Steve Cronin’s office has been exceptionally kind and helpful. Brandi Garcia stands out. She invested a lot of time on options and walking through them. She even helped me find an agent in another state for my daughter’s college apartment. Highly recommend."
We responded:
"Thank you, Kimberly, for your kind words and for taking the time to share your experience. We're glad to hear that Brandi was able to assist you so thoroughly, especially with finding an agent for your daughter's college apartment. We appreciate your recommendation and look forward to continuing to serve your insurance needs."
Jackie Hanock
May 7, 2025
4
out of
5
rating by Jackie Hanock
"Brandy is great answered all questions.great personality"
We responded:
"Thank you, Jackie, for sharing your feedback. We're pleased to hear that Brandy was able to assist you with your questions and that you enjoyed her personality. If there's anything else we can do for you, please let us know. "
Monica Scarzo
May 6, 2025
5
out of
5
rating by Monica Scarzo
"Brandi has been great to work with. Very informative and willing to work with all of our needs!"
We responded:
"We’re so grateful for your feedback, Monica! Knowing that we made a positive impact means the world to us. Thank you for trusting us with your insurance needs! "
Barbara Davis
May 5, 2025
5
out of
5
rating by Barbara Davis
"The staff member that I talked with was very friendly, knowledgeable, and professional."
We responded:
"Barbara, we truly appreciate your feedback! Our team is dedicated to making sure every client has the best experience possible, and we’re so glad you felt taken care of. Thank you for choosing our agency!"
Caren Eggers
May 3, 2025
5
out of
5
rating by Caren Eggers
"Great follow up by staff."
We responded:
"Thank you, Caren, for your kind words and the 5-star rating. We're glad to hear that our team's follow-up met your expectations. If there's anything else we can assist you with, feel free to reach out."